Privacy Policy

1. Data Controller Information

Legal Entity Name: Corephysix Labs Pvt. Ltd.

Address: 4th Main, 849, 12th Cross Rd, near BDA Complex, Indira Nagar 1st Stage, Bengaluru, Karnataka 560038, India

Email: info@kitabwala.store

Phone: +91 7386007230

2. Information We Collect

We collect the following types of personal data:

Data Type	Purpose	Legal Basis
Name, Email, Phone	Account creation, Order communication	Contract fulfillment, Consent
Shipping Address	Order delivery	Contract fulfillment
Payment Information	Payment processing (COD verification)	Contract fulfillment
Order History	Order tracking, Customer service	Contract fulfillment, Legitimate interest
Device/Browser Information	Website optimization, Security	Legitimate interest

3. How We Use Your Data

Your personal data is used for:

• Order Processing: To process, fulfill, and deliver your orders
• Communication: To send order confirmations, shipping updates, and delivery notifications
• Customer Support: To respond to your inquiries and resolve issues
• Legal Compliance: To comply with GST, tax, and other legal requirements
• Website Improvement: To analyze usage patterns and improve our services
• Marketing: Only with your explicit consent, to send promotional offers

4. Data Storage and Security

• Your data is stored on secure servers within India
• We use SSL/HTTPS encryption for data transmission
• We do NOT store credit/debit card data (RBI Tokenisation Guidelines compliant)
• Access to personal data is restricted to authorized personnel only
• We implement industry-standard security measures to prevent unauthorized access

5. Data Retention

• Order Data: Retained for 7 years (GST compliance requirement)
• Account Data: Retained until account deletion request
• Marketing Data: Until consent withdrawal
• Website Analytics: 26 months

6. Your Rights (DPDP Act 2023)

Under the Digital Personal Data Protection Act, 2023, you have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Erasure: Request deletion of your data (subject to legal retention requirements)
• Withdraw Consent: Withdraw consent for marketing communications
• Grievance Redressal: Lodge complaints about data processing
• Nominate: Nominate another person to exercise your rights

To exercise these rights, email us at: privacy@kitabwala.store

7. Data Sharing

We may share your data with:

• Delivery Partners: For order fulfillment (name, address, phone)
• Payment Processors: For payment verification (limited data)
• Government Authorities: When required by law (GST, tax authorities)

We do NOT sell your personal data to third parties for marketing purposes.

8. Cookies and Tracking

• We use essential cookies for website functionality
• Analytics cookies help us understand website usage
• You can disable cookies in your browser settings
• Disabling cookies may affect website functionality

9. Children's Privacy

Our website is not intended for children under 18. We do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us immediately.

10. International Data Transfers

Your data is primarily stored and processed in India. If any data transfer outside India is required, we will ensure adequate protection as per DPDP Act requirements.

11. Updates to Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be notified via email or website notice. Continued use of our services after updates constitutes acceptance of the revised policy.

12. Grievance Officer

13. Consent

By using our website and services, you consent to:

• Collection and processing of your personal data as described in this policy
• Receiving transactional communications related to your orders
• Use of cookies for website functionality

Marketing communications require separate explicit consent, which you can withdraw anytime.