Terms & Conditions

1. Business Information

Legal Entity Name: Corephysix Labs Pvt. Ltd.

Registered Office Address: 4th Main, 849, 12th Cross Rd, near BDA Complex, Indira Nagar 1st Stage, Bengaluru, Karnataka 560038, India

GSTIN: 29AANCC0242P1Z9

Contact Email: info@kitabwala.store

Contact Phone: +91 7386007230

2. Definitions

• "Website" refers to kitabwala.store and all its pages
• "We", "Us", "Our" refers to Kitab Wala
• "You", "User", "Customer" refers to the person accessing or using the website
• "Products" refers to books and related items available for purchase
• "Order" refers to a purchase request submitted by the customer

3. Eligibility

To use this website and make purchases, you must:

• Be at least 18 years of age, or have parental/guardian consent
• Be a resident of India with a valid delivery address
• Provide accurate and complete information during registration and checkout
• Have a valid email address and phone number for order communication

4. Products and Pricing

• All products displayed are subject to availability
• Prices are displayed in Indian Rupees (₹) and include applicable GST
• We reserve the right to modify prices without prior notice
• Product images are for illustration purposes; actual products may vary slightly
• Each product listing includes: Name, Price (inclusive of GST), SKU, and Stock availability
• The final payable amount is clearly displayed before checkout, including all taxes and charges
• We do not make misleading claims about discounts; all discount percentages are calculated from actual MRP

5. Orders and Payment

• Orders are confirmed only after successful placement and confirmation email
• We accept Cash on Delivery (COD) as the primary payment method
• We reserve the right to cancel orders due to pricing errors, stock unavailability, or suspected fraud
• Order confirmation does not constitute acceptance; acceptance occurs upon dispatch
• GST invoice will be generated for all orders as per Indian tax laws

6. Shipping and Delivery

• We deliver across India to serviceable PIN codes
• Standard delivery time: 5-7 business days (may vary for remote locations)
• Free shipping on orders above ₹499; ₹49 shipping charge for orders below ₹499
• Delivery is subject to PIN code serviceability verification
• Risk of loss transfers to customer upon delivery

For complete details, please refer to our Shipping Policy.

7. Returns and Refunds

• Returns accepted within 7 days of delivery for eligible products
• Products must be unused, in original packaging, and in resalable condition
• Refunds processed within 7-10 business days after return approval
• Damaged or defective products can be returned immediately upon receipt

For complete details, please refer to our Refund & Cancellation Policy.

8. Prohibited Items

We do NOT sell and strictly prohibit:

• Illegal drugs or controlled substances
• Weapons or ammunition
• Counterfeit or pirated books
• Lottery tickets or gambling materials
• Adult content or pornographic materials
• Tobacco or alcohol products

9. User Conduct

You agree NOT to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Submit false or misleading information
• Interfere with the proper functioning of the website
• Copy, reproduce, or distribute website content without permission
• Use automated systems or bots to access the website

10. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Kitab Wala or its content suppliers and is protected by Indian and international copyright laws.

11. Limitation of Liability

• We are not liable for any indirect, incidental, or consequential damages
• Our maximum liability is limited to the purchase price of the product
• We are not responsible for delays due to force majeure events
• We do not guarantee uninterrupted or error-free website access

12. Privacy

Your use of this website is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act).

13. Modifications

We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting.

14. Governing Law and Jurisdiction

15. Grievance Redressal

For any grievances or complaints, please contact our Grievance Officer:

• Name: Kothakota Ramana
• Email: grievance@kitabwala.store
• Phone: +91 7386007230
• Response Time: Within 48 hours