Shipping & Delivery Policy

1. Shipping Charges

Shipping charges are calculated and displayed at checkout before you place your order. The final payable amount (including shipping) is clearly shown before payment.

2. Delivery Timelines

Location Type	Estimated Delivery Time
Metro Cities (Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad)	3-5 business days
Tier 2 Cities	5-7 business days
Tier 3 Cities & Towns	7-10 business days
Remote Areas (Northeast, J&K, Ladakh, Islands)	10-15 business days

Note: Business days exclude Sundays and public holidays. Delivery times are estimates and may vary due to unforeseen circumstances.

3. Order Processing

• Processing Time: Orders are processed within 1-2 business days
• Dispatch: Orders are dispatched after processing and quality check
• Tracking: You will receive a tracking number via email/SMS once shipped
• Order Confirmation: Confirmation email sent within 1 hour of placing order

4. Delivery Coverage

We deliver to all serviceable PIN codes across India, including:

• All 28 States and 8 Union Territories
• Metro cities and tier 2/3 towns
• Remote and rural areas (extended delivery time may apply)

PIN Code Serviceability

• PIN code serviceability is verified at checkout
• If your PIN code is not serviceable, you will be notified before order placement
• For non-serviceable areas, please contact us for alternative arrangements

5. Shipping Partners

We work with trusted logistics partners to ensure safe and timely delivery:

• Delhivery
• Blue Dart
• DTDC
• India Post (for remote areas)

The shipping partner is assigned based on your location for optimal delivery speed.

6. Order Tracking

• Tracking link sent via email and SMS after dispatch
• Track your order on our website or shipping partner's website
• Real-time updates on shipment status
• Estimated delivery date provided in tracking

7. Delivery Process

• Delivery Attempts: Our delivery partner will make up to 3 delivery attempts
• Delivery Hours: Deliveries are made between 9:00 AM - 8:00 PM
• Contact: Delivery person will call before delivery
• ID Verification: May be required for high-value orders

8. Failed Delivery

If delivery fails after 3 attempts:

• Package will be returned to our warehouse
• You will be notified via email/SMS
• Re-shipment charges may apply for COD orders
• Refund will be processed for prepaid orders

9. Damaged/Lost Shipments

• Damaged Package: Refuse delivery and report immediately. Take photos if possible.
• Lost Shipment: If tracking shows no movement for 7+ days, contact us
• Compensation: Full refund or replacement for lost/damaged shipments

10. Cash on Delivery (COD)

• COD available for orders up to ₹5,000
• COD charges: ₹0 (Free)
• Please keep exact change ready
• Digital payment at doorstep accepted (UPI, Cards)

11. International Shipping

Currently, we ship only within India. International shipping is not available at this time.

12. Special Circumstances

Delivery may be delayed due to:

• Natural disasters or extreme weather
• Public holidays and festivals
• Government restrictions or lockdowns
• High order volume during sales
• Address verification issues

We will notify you of any significant delays.

13. Contact for Shipping Queries